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Thanks for thinking of Casa Tortilla for your holidays in Barcelona.
For information on availability and pricing, please send an email to
info@casatortillabarcelona.com

Terms & Conditions
When a customer makes a reservation implicitly accept our terms of agreement.
He claims to have read and accepted the description of the same considering it suits your needs.

01. How to Book
After checking the availability of (send an email) you can make a reservation request by email,
indicating the date of check-in, check-out, number of nights and number of guests.
Once you submit your request, you will receive an email confirming availability with the method of payment.
Once we have received the deposit payment, your request is transformed into a real book.

02. Check-In
The guests are requested to communicate through email or SMS details and arrival time of your flight.
The failure to communicate the arrival time may result in the absence of the owners on arrival.
Please give timely notice of any delay during the reception phase.

03. Payment

From the moment of booking, the apartment will be temporarily blocked for 48 hours, during which time a deposit must be paid (up to 50% of the total amount of the stay, depending on the conditions and the season). accepted are PayPal, bank transfer and credit card. For bank transfers, the client must send by email a copy of the payment receipt. The process is finished only after Casa Tortilla sends the confirmation of your reservation. The remaining payment will be paid on arrival.

04. Cancellation
NON-REFUNDABLE RATE
In case of cancellation within 31 days before the arrival date, the deposit will not be returned. In case of cancellation within 31 days before the arrival date, the establishment will charge the remaining amount, thus proceeding with the payment of the 100% of the total price of the stay. In case of cancellation on the day of arrival or “no show”, the remaining amount will be charged, thus proceeding to fulfill the payment of 100% of the total price of the stay.
In case of early departure, the total agreed price will be charged. Cancellations are accepted once the reservation is made.

REFUNDABLE RATE
In case of cancellation within 31 days before the arrival date, the deposit will be returned in full. In case of cancellation within 31 days before the arrival date, the establishment will charge the remaining amount thus proceeding to pay 100% of the total price of the stay.
In case of cancellation on the day of arrival or “no show”, the remaining amount will be charged, thus proceeding to fulfill the payment of 100% of the total price of the stay. In case of early departure, the total agreed price will be charged. Cancellations are accepted once the reservation is made.

05. Modify a reservation
If you want to change a reservation, it is important to contact us via email or phone urgently.
If you want to increase the length of stay or add more guests, the existing reservation will be changed.
We will restrict ourselves to calculate the extra amount. The difference in price is paid in cash on arrival.

06. Noise
Enjoy your holiday without disturbing the neighbors, they also want to rest.
In respect of all, we ask you not to make any noise after 23:00.
This will not mean walking on tiptoe or communicate with posts!
Do as you would at home, and on behalf of the neighbors I thank you in advance.
Remember that in case of problems with neighbors or the local police will not be refunded the full amount of bail.

07. Behavior
In the extreme case of bad behavior, the owner of Casa Tortilla has the right to ask people to leave the apartment and all rights to compensation may be lost.
So we advise you to behave and organize rave parties outside of the house.

08. Privacy
The pictures and the description of the Casa Tortilla listed on our website are true and correspond to reality.
All customer data is private and therefore strictly reserved.